WHAT A WORK · CYFUN®
Appeals and complaints
You may challenge a verification decision or raise dissatisfaction concerning our activities.
Make an appeal
An appeal is a request by the client concerned to reconsider a verification decision. Include the decision, engagement reference, reasons and relevant supporting documents.
Make a complaint
A complaint concerns dissatisfaction with a service, conduct or the use of references to our activities. Describe the facts, dates, parties involved and your contact details.
Handling your request
We register and review the request under our appeals and complaints procedure. Detailed arrangements are set out in procedure PR7, linked below.
Reference documents
Appeals and complaints procedure
PR7 · v2 · PDF · EN
WHAT A WORK
Let’s discuss your CyFun® verification.
Tell us your intended level, scope and preferred language. We will review your request.